Napa Valley Drifters at Meeting Location: 3385 Solano Avenue, Napa, CA 94558

Contacts

Address:
Meeting Location: 3385 Solano Avenue, Napa, CA 94558
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Phone number:
+1 707-252-7210

Website:
napa-valley-drifters.business.site

Categories:
Establishment   Travel agency  

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Reviews

• Glenn Zhu
  ★ ★ ★ ☆ ☆
  I am so glad I read the reviews before I book the flight. The guy answering the phone told me the exact same thing that we are the only 2 person for that day so far and he is still going to fly for us. For a moment I thought it was strange because some other companies have already been fully booked for that day. Thank god I looked at the review before I made the payment.
• Alex Vogt
  ★ ☆ ☆ ☆ ☆
  Worst customer service I've ever had! A gift cerficate from this company for my girlfriend's birthday turned out to be the worst decision I could've made. The owner, Terry, has the worst business practices and his staff is not much better. Specifically, two couples showed up at Starbucks at 5am and we waited 30 minutes without the appearance of any employee. We ended up calling Terry only to find out that we couldn't fly that morning. He knew that we were confirmed for that date. How difficult is it to let your customers know that you aren't flying? Turns out his staff did not send an email stating we should call to check the status the night before. We weren't the only group that were misinformed and disappointed. Terry talked negatively about his staff and offered to pay for our hotel and refund our balloon ride. Instead of apologizing for the inconvenience, he ending up talking rudely to my girlfriend. Ultimately, he took back his promise to refund us. Subsequentely, her birthday weekend was ruined... Therefore, I will never support this business. The owner and staff are unprofessional and don't understand how to run a company. Listening to Terry on the phone, I realized how unorganized he really is. I would strongly recommend another balloon company.

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